Ordinary diners who take part in our annual survey each spring review restaurants and leave their feedback, but we also ask them to score restaurants from 1-5 on food, service and ambience. Harden’s then uses an average of these scores and measures them against other establishments in the same price bracket to arrive at the ratings published in the guide and online.
Snippets from some of your feedback may end up in the overall Harden’s review, noticeably they appear in “double quotation marks”. The rest of our pithy, bite-sized restaurant summaries are compiled by analysing the survey data and extracting recurring themes, looking at whether or not a venue was nominated in any of our categories – like ‘favourite’ or ‘most overpriced’ – and, of course, looking at the ratings for food, service and ambience.
The Harden’s ratings indicate that a restaurant is:
All reviews are compiled from survey comments and ratings, without any regard for our own personal opinions, except in cases where restaurants are too new to have been included in the survey. If you want the editors’ view on new restaurants in London you can find them in our Editors’ Review section.
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Jay Rayner Instead of a review this week, Jay looks back over his 20 years as The Observer’s restaurant critic in an article that ranges from 1999 (the year MPW retired, Jamie O debuted his Naked Chef show, Restaurant Gordon Ramsay hit its stride and The Fat Duck won its first Michelin star), through the […]
Pucci, London W1 Jay Rayner for The Observer reviewed Mayfair newcomer Pucci, revived from its bygone King’s Road days by the founder’s son (the original closed in 2010). Decorated like “a wealthy person’s version of a humble farmhouse”, it’s the sort of room “in which you can have a very good time, though ideally with […]