Terms & Conditions


Please see our Privacy Policy.


A winner will be chosen at random once the survey has closed and will be notified by email.

One entry per person. Bulk, automatically generated or third party entries are void.

The winner will be selected at random from all valid entries for this competition received before the Closing Date.

Winners will be notified email or using the other contact details provided by the winner within seven days after the Closing Date.

All reasonable endeavours will be made to contact the winner during the specified time.  If a winner cannot be contacted or is not available, the Promoter reserves the right to re-draw another winner from the valid/correct entries that were received before the

Closing Date.

Competition closes at 23:59 on April 20 2018 (the “Closing Date”). Entries received after the Closing Date will not be counted.

The prize is non-transferable and there are no cash alternatives to the prize in whole or in part.

You must complete at least one survey nomination to qualify for the prize draw

The prize – is a fabulous break for two at Alain Roux’s incomparable temple of Gallic gastronomy, The Waterside Inn Bray. The overnight stay includes dinner for two, complemented with wines chosen by the restaurant’s sommelier and a chance to meet Monsieur Roux. Bookings must be made by 31 December 2018 for travel completed by 31 May 2019.

Subject to availability.


Should you generate material for our website (user-generated content), you will be deemed to have granted us unlimited copyright to use this material on our website and in any other of our existing and future publications both online and in hard copy. Whether such submitted content is or is not published shall be at the sole discretion of Harden’s Ltd. Each year’s survey is subject to its own survey terms and conditions and all those who take part in each survey will be deemed to have accepted those terms, which are incorporated by reference here.


As well as running its own booking service, hardens.com uses a number of third party booking services operated by companies such as OpenTable and Bookatable, and bookings of restaurants using services from those services will be governed by the terms and conditions of those respective sites.


Harden’s Restaurant Booking Services (‘HBS’) is operated by Harden’s Ltd (referred to in this agreement as ‘we’ ‘us’ or ‘our’). The use in this agreement of ‘user’ or ‘you’ refers to you.

HBS also powers bookings operated by other sites, including the restaurant’s own.

These terms and conditions (‘Terms’) will govern your use of HBS being provided to you by Harden’s and other sites using the Harden’s Booking System (collectively the ‘Harden’s Sites’) on behalf of Harden’s participating restaurants (‘Restaurants’) via the websites of the Restaurants with whom you are making a reservation.

Harden’s may modify the Terms of this agreement at any time without notice. Continued use of HBS after a change in the Terms, or after the implementation of any new policy constitutes acceptance of such change or policy.

By using HBS you are deemed to have accepted these Terms.

Making a reservation
Using HBS to make a reservation constitutes a direct contract between you and the Restaurant and to which Harden’s is NOT a party. Making a booking is an offer to the Restaurant to accept your booking and is not a legally binding contract until you receive confirmation by email that your booking has been accepted.

Confirmation of Reservation
Your booking will be complete when you receive an email confirmation giving confirmation of the number of diners, day, time and agreed discount. The agreed discount shown on your confirmation will be the discount prevailing at the time of reservation.

Cancelation of Reservation
Bookings can be cancelled by using your confirmation number and the link on the confirmatory email or by telephoning the restaurant directly.

Ensure you arrive in good time and bring a copy of your email booking confirmation showing the level of discount agreed.

Late attendance may result in the agreed discount being disallowed or your reservation being cancelled. Failure to turn up may result in you being charged a ‘no show’ penalty. Action taken is totally at the discretion of the restaurant.

All details and descriptions have been supplied by the participating restaurants and are believed to be correct at the time of going to print. Harden’s cannot accept any responsibility for any discrepancies, inaccuracies or misconceptions given or construed. Your contract is direct with the Restaurant and any queries or concerns that you may have in connection with your booking should, in the first instance, be addressed directly to the Restaurant. Harden’s is happy to investigate any unresolved problems. However, it cannot be held responsible for the actions of the restaurant.

Personal Information
To use HBS, you are required to register certain information, including your name, email address.

Your registration details and any personal information supplied by you to us will be used by us in accordance with these terms and, where applicable, the terms of any privacy policy provided by the Restaurant.

You will receive emails and/or text messages related to the confirmation of your reservation and your use of HBS and we may use your personal information for that purpose.

Availability of the service
Your access to the Facility is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. We therefore exclude any liability to you for any interruption or lack of availability of the service to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the service. You are also responsible for ensuring that all persons accessing the service through your internet connection and account details are aware of these user terms.


The materials and services provided for and depicted on the Harden’s Sites are protected by copyright, trademark, patent and other intellectual property laws. All text, graphics, video, data or other content on the Harden’s Sites (‘Harden’s Content’) is provided to you by Harden’s for the sole purpose of using the system. You shall not copy, display, modify, create derivative works of, publish, or sell the Harden’s Content or any information, software, or services provided by Harden’s hereunder. The Harden’s Content may be modified from time to time by Harden’s in its sole discretion. Except as expressly set forth herein, no license is granted to you for any purpose, and any other use of the facility or the Harden’s Content by you shall constitute a material breach of these Terms. Nothing in these terms shall affect any rights of Harden’s or its licensors in the Facility of Harden’s Content, and any associated patents, Trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No licence, right or interest in any trademarks of Harden’s or any third party is granted under these Terms. Nothing in these terms shall affect any rights of Harden’s or its licensors in the Facility of Harden’s content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No license, right or interest in any trade marks of Harden’s or any third party is granted under these terms.


We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information we cannot ensure the security of your data transmitted to our Facility. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.


Nothing in these user terms shall exclude our liability for death or personal injury arising through negligence or fraud. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Facility. To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Facility. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Facility.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:

* The Facility and products provided by the restaurant and
* The restaurant’s failure to supply such service or products, whether in whole or part.

To the maximum extent allowed by applicable law we expressly disclaim all warranties and conditions, expressed or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from your accessing (including any software or systems you use to accesss) our Facility, but not limited to, damage to any computer, software or system or portable devices you use to access the same.

Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of data or loss of any benefit arising out of your use or inability to use our services.


The English courts will have exclusive jurisdiction over any claim arising from or related to your use of the Facility. English law will apply to these user terms

Thank you for using our service