Terms & Conditions

PRIVACY POLICY

Please see our Privacy Policy.

PRIZE DRAWS

Entrants must be over 18.

The editors reserve the right to exclude reviews which in their judgement have not been made in good faith.

MAIN SURVEY PRIZE (2020, GASTRONOMIC TOUR TO ITALY)

A winner will be chosen at random once the survey has closed and will be notified by email.

One entry per person. Bulk, automatically generated or third party entries are void.

The winner will be selected at random from all valid entries for this competition received before the Closing Date.

The winner will be notified by email or using the other contact details provided by the winner within 30 days after the Closing Date.

All reasonable endeavours will be made to contact the winner during the specified time.  If the winner cannot be contacted or is not available, the Promoter reserves the right to re-draw another winner from the valid/correct entries that were received before the Closing Date.

Competition closes at 23:59 on the date survey submissions cease to be accepted for the Harden’s 2020 survey. The initial survey deadline is May 17 2019, but this time limit may be extended solely at the discretion of Harden’s Limited.

Entries received after the Closing Date will not be counted.

Prizes are non-transferable and there are no cash alternatives to the prize(s) in whole or in part.

(From 8 May 2019) You must complete reviews of five restaurants to qualify for the prize draw

The prize: a fabulous Gastronomic trip to Italy, provided in partnership with Kirker Holidays. Dates for the tour are still to be announced, but are expected to be in late 2019 or Spring 2020.

SURVEY PRIZE (TRIP TO THE GUSBOURNE WINERY)

Similar rules shall apply as to the main prize draw.

The prize: a trip for two (2) people including rail tickets to the Gusbourne winery in Appledore Kent, and tour of the vineyard.

WEEKLY DRAW

There will be a weekly draw on a day of Harden’s Limited choosing for a bottle of Gusbourne English Sparkling wine.

The winner will be selected at random from all valid entries for this competition received before the time of that particular draw (the Weekly Draw Date).

The winner will be notified by email or using the other contact details provided by the winner within 14 day after the draw.

All reasonable endeavours will be made to contact the winner during the specified time.  If the winner cannot be contacted or is not available, the Promoter reserves the right to re-draw another winner from the valid/correct entries that were received before the relevant Weekly Draw Date.

Subject to availability.

SURVEY PARTICIPANTS: ELIGIBILITY FOR FREE APPS & GUIDES
All participants for the survey will qualify for a free year’s subscription to the Harden’s app on completion of reviews of five (5) restaurants.
The provision of the free App is dependent on Apple and Google approving the Harden’s app in a state where it is easily possible to distribute subscriptions to survey participants.
App access will be revoked if, in sole the judgement of the editor, submissions are not a meaningful or sincere contribution to the survey.
Harden’s users who had a membership account prior to the commencement of the 2020 survey will in addition qualify for a free copy of Harden’s Best UK Restaurants 2020 on completion of reviews of ten (10) restaurants.
The provision of a free guide is dependent on Harden’s having printed sufficient stock of Harden’s Best UK Restaurants 2020 to meet the demand for this incentive. Whether or not to print stock, and the amount of stock printed shall be at Harden’s sole discretion, and if the business should, for whatever reason, not print sufficient stock, there will be no liability on Harden’s to provide compensation or another incentive.
SURVEY FEEDBACK, DIARY REVIEWS, AND COMMENTS

Should you generate material for our website (user-generated content), you will be deemed to have granted us unlimited copyright to use this material on our website and in any other of our existing and future publications both online and in hard copy. Whether such submitted content is or is not published shall be at the sole discretion of Harden’s Ltd. Each year’s survey is subject to its own survey terms and conditions and all those who take part in each survey will be deemed to have accepted those terms, which are incorporated by reference here.

HARDEN’S BOOKING PARTNERS

As well as running its own booking service, hardens.com uses a number of third party booking services operated by companies such as OpenTable and Bookatable, and bookings of restaurants using services from those services will be governed by the terms and conditions of those respective sites.

HARDEN’S BOOKING SERVICE

Harden’s Restaurant Booking Services (‘HBS’) is operated by Harden’s Ltd (referred to in this agreement as ‘we’ ‘us’ or ‘our’). The use in this agreement of ‘user’ or ‘you’ refers to you.

HBS also powers bookings operated by other sites, including the restaurant’s own.

These terms and conditions (‘Terms’) will govern your use of HBS being provided to you by Harden’s and other sites using the Harden’s Booking System (collectively the ‘Harden’s Sites’) on behalf of Harden’s participating restaurants (‘Restaurants’) via the websites of the Restaurants with whom you are making a reservation.

Harden’s may modify the Terms of this agreement at any time without notice. Continued use of HBS after a change in the Terms, or after the implementation of any new policy constitutes acceptance of such change or policy.

By using HBS you are deemed to have accepted these Terms.

Making a reservation
Using HBS to make a reservation constitutes a direct contract between you and the Restaurant and to which Harden’s is NOT a party. Making a booking is an offer to the Restaurant to accept your booking and is not a legally binding contract until you receive confirmation by email that your booking has been accepted.

Confirmation of Reservation
Your booking will be complete when you receive an email confirmation giving confirmation of the number of diners, day, time and agreed discount. The agreed discount shown on your confirmation will be the discount prevailing at the time of reservation.

Cancelation of Reservation
Bookings can be cancelled by using your confirmation number and the link on the confirmatory email or by telephoning the restaurant directly.

Attendance
Ensure you arrive in good time and bring a copy of your email booking confirmation showing the level of discount agreed.

Late attendance may result in the agreed discount being disallowed or your reservation being cancelled. Failure to turn up may result in you being charged a ‘no show’ penalty. Action taken is totally at the discretion of the restaurant.

Disputes
All details and descriptions have been supplied by the participating restaurants and are believed to be correct at the time of going to print. Harden’s cannot accept any responsibility for any discrepancies, inaccuracies or misconceptions given or construed. Your contract is direct with the Restaurant and any queries or concerns that you may have in connection with your booking should, in the first instance, be addressed directly to the Restaurant. Harden’s is happy to investigate any unresolved problems. However, it cannot be held responsible for the actions of the restaurant.

Personal Information
To use HBS, you are required to register certain information, including your name, email address.

Your registration details and any personal information supplied by you to us will be used by us in accordance with these terms and, where applicable, the terms of any privacy policy provided by the Restaurant.

You will receive emails and/or text messages related to the confirmation of your reservation and your use of HBS and we may use your personal information for that purpose.

Availability of the service
Your access to the Facility is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. We therefore exclude any liability to you for any interruption or lack of availability of the service to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the service. You are also responsible for ensuring that all persons accessing the service through your internet connection and account details are aware of these user terms.

INTELLECTUAL PROPERTY

The materials and services provided for and depicted on the Harden’s Sites are protected by copyright, trademark, patent and other intellectual property laws. All text, graphics, video, data or other content on the Harden’s Sites (‘Harden’s Content’) is provided to you by Harden’s for the sole purpose of using the system. You shall not copy, display, modify, create derivative works of, publish, or sell the Harden’s Content or any information, software, or services provided by Harden’s hereunder. The Harden’s Content may be modified from time to time by Harden’s in its sole discretion. Except as expressly set forth herein, no license is granted to you for any purpose, and any other use of the facility or the Harden’s Content by you shall constitute a material breach of these Terms. Nothing in these terms shall affect any rights of Harden’s or its licensors in the Facility of Harden’s Content, and any associated patents, Trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No licence, right or interest in any trademarks of Harden’s or any third party is granted under these Terms. Nothing in these terms shall affect any rights of Harden’s or its licensors in the Facility of Harden’s content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No license, right or interest in any trade marks of Harden’s or any third party is granted under these terms.

SECURITY

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information we cannot ensure the security of your data transmitted to our Facility. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.

OUR LIABILITY

Nothing in these user terms shall exclude our liability for death or personal injury arising through negligence or fraud. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Facility. To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Facility. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Facility.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:

* The Facility and products provided by the restaurant and
* The restaurant’s failure to supply such service or products, whether in whole or part.

To the maximum extent allowed by applicable law we expressly disclaim all warranties and conditions, expressed or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from your accessing (including any software or systems you use to accesss) our Facility, but not limited to, damage to any computer, software or system or portable devices you use to access the same.

Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of data or loss of any benefit arising out of your use or inability to use our services.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from or related to your use of the Facility. English law will apply to these user terms

Thank you for using our service