This week there’s been quite the hubbub about a new Channel 4 documentary series Tricks of the Restaurant Trade that claims to be ‘lifting the lid’ on restaurant industry secrets. The programme, which aired on Tuesday 19 January, discussed how many UK chains (like PizzaExpress, Leon and Frankie & Benny’s) use pre-prepared food from centralised kitchens and […]

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The issue of discretionary service charges and what percentage of these gratuities actually go to the staff has raised its ugly head yet again. This time PizzaExpress are copping it as members of Unite union organised demos this week denouncing the nation’s favourite chain’s policy of charging up to 8% for administration costs on tips left electronically. They […]

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In the UK they are almost as ubiquitous as Starbucks or McDonald’s, now PizzaExpress will be rolled-out across China, following a £900m buyout by a Chinese private equity firm. The chain, founded in London’s Soho back in 1965, has more than 500 outlets across the country and has inspired the biggest European restaurant sector deal of […]

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