Our mission is remarkably simple. To tell it how it is!
Ed Thaw and Jack Lewens, from the Michelin-starred and much, applauded Shoreditch restaurant Leroy, have followed Selin Kiazim in scrapping discretionary service charge to bills and will instead raise menu prices to better reflect the value of the dining experience. They explained “if you want to eat in a quality place it will cost you […]
Camber’s “lovely”, seaside spot The Gallivant has not only scrapped tipping and service charges in its restaurant, it has also introduced the National Living Wage for staff, four years ahead of the government roll-out. The East Sussex hotel will pay its 25 employees £9 per hour, as well as awarding a performance-based bonus and a share of the […]
More news this week on the hospitality industry’s tipping scandal – but this time it’s actually good. It seems NYC-restauranteur Danny Meyer (Shake Shack, Gramercy Tavern, Maialino, Union Square Cafe) agrees with Harden’s on this one as he’s banned the practice at his New York restaurants. We stated months ago, when this whole furore began, that […]
The issue of discretionary service charges and what percentage of these gratuities actually go to the staff has raised its ugly head yet again. This time PizzaExpress are copping it as members of Unite union organised demos this week denouncing the nation’s favourite chain’s policy of charging up to 8% for administration costs on tips left electronically. They […]
