Harden's survey result
Summary
“Divine dim sum” served in a moody, nightclubby setting (“very dark basement lighting” at the original) has helped this slick pan-Asian chain go from an obscure basement near Tottenham Court Road tube (which opened in 2001) to become a glam, international chain with 11 locations from Miami to Mumbai. Prices have always seemed a bit “excruciating” and performance generally is “not as good as it once was”, but this remains one of the Top-50 commented-on brands in our annual diners’ poll; and there’s still lots of praise for its “attractive” style, “fantastic” cooking (the dim sum in particular, as well as the duck) and “wonderful cocktails”. Less so for the “perfunctory” or “artificially polite” service, which, over the years, is increasingly acknowledged as just part of the package.
Summary
“Best Asian restaurant I’ve eaten in!” – these “beautiful” nightclubby haunts (“quite why they keep them so dark is beyond me”) have maintained an impressive standard for over 20 years, and the Tottenham Court original has since been replicated not just in Mayfair but in numerous cities around the globe. Their ratings have fluctuated over many years, always around the same concerns – “success has got the better of them…”; “chaotic” and/or “attitude-y” service; punishing prices. The believers still carry the day, though, saying they are “always a special experience” with a “delectable” mix of dim sum, Peking duck (with or without caviar) and other classic Chinese dishes – “definitely take a big wallet, but I love it!”
Summary
“Fantastic, modern Chinese food” has long driven this famous Asian phenomenon. Launched in 2001, it has gone from a big, “overly dark” and nightclubby basement (“horribly loud music”) near Tottenham Court Road to spawn a very glam Mayfair offshoot; as well as 12 international spin-offs from NYC to Mumbai. “Eye-watering prices” and a mixed record when it comes to service, have always inspired jibes of “style over substance” here. But perhaps due to post-Covid challenges, such problems are in the foreground this year. Given that there have been blips before, they will probably get a grip. But it’s hard at present to ignore the many former fans saying “these ageing stalwarts need a refresh” (“I used to love it, but I think the bill now is silly and unjustified and the service is half-hearted and surly”).
Summary
“Still making an impact” – this blingy brand broke the mould when the “dark” and nightclubby Hanway Place branch debuted in 2001, and, for its army of fans, it “still sets the standard for modern Chinese cuisine”, enhanced by the “extremely lively” atmosphere, which is buoyed along by “ordering one of their many delicious cocktails that leave you in a blissful haze”. Nowadays the cornerstone of an international group with 18 branches across the globe, it’s evidently no longer as cutting-edge as once it was, and ratings slipped a little further this year on gripes that it can seem “so overpriced”. All things considered, though, it retains an impressive level of support.
For 33 years we've been curating reviews of the UK's most notable restaurant. In a typical year, diners submit over 50,000 reviews to create the most authoritative restaurant guide in the UK. Each year, the guide is re-written from scratch based on this survey (although for the 2021 edition, reviews are little changed from 2020 as no survey could run for that year).
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Restaurant details
Prices
| Availability | 2 courses | 3 courses |  |
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|---|---|---|---|---|---|
| Always | £80.00 |  |
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| Lunch | £39.00 | |
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| Drinks |
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|---|---|
| Wine per bottle | £38.00 |
| Filter Coffee | £5.00 |
| Extras |
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| Service | 15.00% |
| Number of Diners: | |
| Required Time: | |
Opening hours
Last orders: 12.30 am
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