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Harden's survey result
Summary
Founded in 2011 by four friends, this interesting concept hit ten sites in London in April 2025 with its debut in Kensington (replacing Street Burger on the high street) and also has a Brighton outpost as well as a handful of footholds in the Middle East and Asia. Fans are still in the majority and say its posh comfort food (the clue is in the name) is “a surprisingly good offering”. But while there are few harsh criticisms, its ratings have over the years slipped to a level that’s only “OK”.
Summary
A “great concept, expertly delivered” – the two headline dishes are served up in posh, comfortable diner style at this nine-strong London group (with another dozen branches around the world). As a gimmick it doesn’t generate the buzz it once did, but both of the main dishes receive a good rep in feedback, in particular the “excellent and good-sized lobster” (and “for lobster it’s not that expensive”).
Summary
“The lobster roll is just lovely” at this surf’n’turf-meets-burger chain, where you’ll find “plenty of very tasty grub”. “I was expecting to be disappointed, but the food was excellent”. A dozen years on from its launch, the group’s nine London venues tend to be “full of people done up for a big night out, taking lots of selfies for their Insta”.
Summary
“Does what it says on the tin”, with “no delay making choices”. This “simple, good and easy” surf-and-turf chain has grown to nine sites in the capital in 11 years – most with “sufficient space to eat and talk” (rare enough in fast-food joints). The formula is working around the world, too, with openings from New York to the Genting Highlands in Malaysia. “Love the way they give you plastic sheets to cover yourself from flying bits of lobster!”
For 34 years we've been curating reviews of the UK's most notable restaurant. In a typical year, diners submit over 50,000 reviews to create the most authoritative restaurant guide in the UK. Each year, the guide is re-written from scratch based on this survey (although for the 2021 edition, reviews are little changed from 2020 as no survey could run for that year).
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