Harden's survey result
For 25 years we've been curating reviews of the UK's most notable restaurant. This year diners have submitted over 60,000 reviews to create the most authoritative restaurant guide in the UK.
Supporters say “hats off to an unformulaic formula”, but enthusiasm is waning fast for this ‘posh patties’ group, which seems increasingly “overtaken by the independent burger joints”, and whose ratings are heading inexorably south. Supporters do still applaud its “upmarket burgers and good choice of sides”, but there are too many former fans who – amidst gripes over “slipping standards” and “soulless” branches – say its “descent to chain-dom” is nearly complete. (Whether Tom Byng its founder stepping down as CEO at the end of the 2016 is causative or symptomatic is hard to read).
“Still love it when a burger is needed!”; the leading ‘posh patties’ chain is “not what it was” when it first started, but the styling of its individually-designed branches are “a cut above other burger bars” and – while “it offers nothing mindblowing, it’s the best failsafe” for its huge armies of fans.
“In spite of the Five Guys and Shake Shacks of the world, this takes some beating!”; its attractive, “individually designed” branches “come in all shapes and sizes”, staff are “very cheery and efficient” and “you always get a delicious burger”.
“George Osborne likes them and so do we!”; the survey’s second most commented-on multiple (after its former parent, PizzaExpress) cranks out “posh” burgers in “bright and buzzy” branches; despite the group’s “relentless expansion”, its ratings have held up quite well.
Last orders: 11 pm, Sat 11.30 pm, Sun 10.30 pm