Santore

"****UPDATED**** Look at the owner’s reply below and decide for yourself. Yes, we initially ordered 3 items. The pizza was absolutely fine, so we never raised any concern about it. However, the pasta simply didn’t suit our taste buds, so we politely requested a few alterations. Instead of handling it professionally, you refused to serve the tiramisu as well — assuming we’d dislike that too and ask for modifications? Honestly, I wish I had taken a picture of the pasta to show how it looked. As a restaurant owner, you should understand that every customer has different taste preferences. And just for clarification — we never asked for the pasta to be cancelled. In fact, we were even willing to pack it and take it home after paying for it, despite not liking the taste. You were the one who offered to cancel the remaining order, and we simply agreed. I would humbly request whoever is in charge to please check the CCTV footage and see whether we were ever rude while requesting alterations. Throughout the interaction, you only kept speaking from your side and didn’t even give my wife a chance to explain. Is that really what good customer service looks like? ———————————— Oh my gosh — this was genuinely the worst restaurant experience I’ve ever had in the UK. We politely mentioned that we didn’t enjoy one of the pasta dishes and simply requested a small modification. Instead of trying to resolve the issue professionally, the owner became extremely rude and dismissive. Shockingly, he brought us the bill immediately, refused to serve the rest of the items we had already ordered (including the tiramisu), and directly asked us to leave the restaurant. We were calm and respectful throughout the interaction, but he refused to even listen to our side before abruptly ending the conversation with, “I’ll get your bill,” and telling us to leave. I honestly don’t know whether he was irritated because we had an infant with us or because we requested a modification, but the behaviour was completely unacceptable and deeply disappointing. I still can’t believe a restaurant in London could treat customers this way. Truly unbelievable service and an experience I would never want anyone else to go through."