Stanley's

Hot Newcomer

"Terrible front of house - definitely dim! booked for 4, then called to change to 5 people. Asked for table outside under awning both times as my mother's 80th and she is vulnerable both from Covid and the elements! My mother walked past to check out table distances a few days prior - a conversation with the front of house transpired in them telling her they had no reservation under my name for her birthday. I immediately called them - they said they did have but only for 4 people - their mistake - all now good - they confirmed we had a table outside for 5 under and umbrella and with heaters. They also confirmed they had noted we had a Vegan amongst us......well on arrival the dim front of house said "i will show you to your table NOT under a canopy as they are all reserved for others. I said no way - we had expressly booked an umbrella table - he then miraculously found us a suitable table. Then the badly briefed ( though pleasant waiters) staff and unaccommodating kitchen .... they clearly do NOT make any effort to accommodate diary issues.....they made no effort at all.My daughter in the end had some mushrooms without the mayo for a starter - our suggestion to the staff and as for pudding they said the chef couldn't accommodate at all. When the rest of our puddings arrived it was clear that the kitchen could had done something using bits from all our puddings - they clearly don't care - not at all good enough these days and particularly for a new restaurant and particularly as this had been mentioned ahead! VERY POOR."