Harden's survey result
“In the style of sister establishments Chez Bruce and La Trompette”, this neighbourhood star in a parade of shops right by Kew Gardens tube station also has a fine record of “superb, well-balanced cooking with great seasonal ingredients”. Its ratings sagged quite noticeably this year, though, with numerous reports that performance is “off the boil” of late, and – “with the quality seeming to have dipped” – it can seem “quiet” or “a bit lacking in atmosphere”.
“Interesting cuisine in the style of sister establishments, Chez Bruce and La Trompette” help distinguish this bright, contemporary (“slightly bland”) dining room by Kew Gardens as “a real treat of a local”. Ratings recovered this year, thanks to consistent praise for its “discreet and polite service” and “food that’s always bang on”.
Though never quite a match for its stablemate, Chez Bruce, this “sunny” (“slightly bland”) dining room by Kew Gardens tube has always boasted similarly “sparkling and seasonal” modern cuisine, and “diligent and friendly” service. On most accounts it remains as “superb” as ever, but its ratings took an unexpected knock this year, due to a few reports of meals “not up to expectations” and, in particular, “tiny portions”.
“From the Chez Bruce stable”, this “consistently excellent” neighbourhood spot by Kew Gardens tube continues to win acclaim for its “subtle” and “beautifully judged” cuisine; the interior doesn’t suit everyone however, and “though it shares the ambition of CB, it doesn’t achieve quite the same level”.
The Glasshouse is owned by Nigel Platts-Martin and Bruce Poole, the team behind acclaimed London restaurants Chez Bruce and La Trompette.
The Glasshouse opened for business in 1999, gained a Michelin star in 2002 and has maintained an outstanding reputation for food, wine and customer care ever since. Despite some fairly lofty industry awards over the years, we have always enjoyed our rooted position as a neighbourhood and local restaurant. We strive therefore, to provide the very best food and service within a warm, friendly and relaxed environment.
The dining room is overseen by the highly experienced and welcoming Kern Gohre, a true hospitality professional. Kern and his team take great pride in doing their very utmost to give all our guests a top class and memorable dining experience.
The Glasshouse Restaurant Diner Reviews
"Excellent lunch with two friends but alas their service was not immaculate - offered wrong dishes to person who ordered them, misallocated items to our individual bills, otherwise charming"
"A disappointing return visit to the Glasshouse. First the prices for lunch have shot up which was a shock!Yes we should have checked on line so no blame there but it is now longer a good value lunch, at least on Saturday. Second, the service was terrible. We had to sit through a 2 hour plus lunch which is not justified for this level. There were long waits and twice we had to complain as they seemed to have forgotten. The deserts took 25 minutes... Third and perhaps worst, when we politely asked about first the progress of the main courses and second the desert, the front of house reaction was almost hostile. Perhaps a stressful day but there was no sense of customer satisfaction being an aim. No visit from the manager to explain or apologise. Eventually they grudgingly offered to waive the serice which only saved us doing it unilaterally. Aha and the food, you ask. Well that was the frustration as it was rather good! The deserts were memorable - almost worth the wait. Complex but not overly with pretty presentations made that side up to the past standards if not better. Perhaps the new menu just takes too long in which case they have to reduce or at least stagger the covers. Will we go again? Not sure as that lunch was embarrassing for us as we took some friends for the first time. Might wait for more reviews to see if others are as frustrated by good food being ruined by poor service and attitude."
"As a regular at the Glasshouse since it opened it’s nice to see it back on top form. The food has moved forward and offers bits of excitement, service always good without being stuffy."
"Still popular, but still good. Perhaps not as 'grand' as it used to be but the food is of very high quality. Prices seem to have risen, not specifically but there is now a sense of it being quite an expensive place to eat."
"Had lunch here today and it was fabulous. I had the lamb shoulder for main and it was melt in the mouth while the chocolate moose for dessert was beautiful and equally the service was excellent in every respect."
"Really great evening. Worth all the plaudits."
"Superb food, excellent service, the best restaurant iu this neighbourhood"
"This restaurant maintains the same high standard every time we visit. The lunch is excellent value for money."
14 Station Pde, Kew, TW9 3PZ
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lunch noon - 2.30 pm, Sun - 12:30 - 3pm, dinner 6.30 pm - 10.30 pm, Sun 7 - 9:30
Last orders: 10.30 pm, Sun 10 pm