Harden's survey result
This trio of US-style diners attracts mixed reports, with the Richmond branch receiving the highest praise for a “great view of the Thames”. The food is “perfectly acceptable” to some, “tasteless and insipid” to others, but there’s general agreement that “breakfast is the best option”.
“Decent brunch options” are the best bet at these well-resourced American-style diners, and the riverside branch at Richmond makes good use of its “great location”. But, more generally, too many punters report “uninteresting food” leaving them “most disappointed”.
For 30 years we've been curating reviews of the UK's most notable restaurant. In a typical year, diners submit over 50,000 reviews to create the most authoritative restaurant guide in the UK. Each year, the guide is re-written from scratch based on this survey (although for the 2021 edition, reviews are little changed from 2020 as no survey could run for that year).