Harden's survey result
For 25 years we've been curating reviews of the UK's most notable restaurant. This year diners have submitted over 60,000 reviews to create the most authoritative restaurant guide in the UK.
Explosive growth has “lost the identity and special character” of this easygoing chain, whose cooking is too often “barely average” nowadays; the rustic interiors are “still fun and appealing” however, and – for family-friendliness and “a large variety of breakfast options” it still wins many nominations.
It’s still praised for its “quirky” brunch options and “super kid-friendly” style, but this is a chain whose easy-going appeal risks being entirely lost in the dash for growth – increasingly, reporters find it “completely fake”, and say the food is “very ordinary”, or even plain “grim”!
Bill's (Group) Restaurant Diner Reviews
"Went to the Baker Street branch which was very busy. Food was good. I had the vegan option which was good although lacking in flavour. Service was hassly and not great - again. Time to give it a miss for a while again, I think."
"Spectacularly underwhelming. The most disgusting breakfast ever (unripe but browning avocado, dry toast, terrible coffee). To top it all the waitress asked how the food was and when I said terrible she ignored me (she didn't bother to listen to my response) and asked the same question of the next door table. I called her back. Manager didn't bother to come over. These guys don't deserve to be in business given the competition."