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HARDEN’S (incorporating Smart Diner)



Harden’s restaurant booking facility (the ”Facility”) is operated by Harden's Ltd (referred to in this agreement as “we” “us” or “our”). The use in this agreement of “user” or “you” refers to you.

This facility also powers sites operated by Smart Diner Ltd. If you have reached this page via Smart Diner, you may by and large substitute Smart Diner for Harden's throughout these terms and conditions.

Company details including registration number and registered address can be viewed on Harden’s website

These terms and conditions (“Terms”) will govern your use of the Facility being provided to you by Harden's and Smart Diner under the domains, and (collectively the “Harden's Sites”) on behalf of Harden's participating restaurants (“Restaurants”) via the websites of the Restaurants with whom you are making a reservation.

Harden's may modify the Terms of this agreement at any time without notice. Continued use of the Facility after a change in the Terms, or after the implementation of any new policy constitutes acceptance of such change or policy.

By using the Facility you are deemed to have accepted these Terms.

Making a reservation
Using the Facility to make a reservation constitutes a direct contract between you and the Restaurant and to which Harden's is NOT a party. Making a booking is an offer to the Restaurant to accept your booking and is not a legally binding contract until you receive confirmation by email that your booking has been accepted.

Confirmation of Reservation
Your booking will be complete when you receive an email confirmation giving confirmation of the number of diners, day, time and agreed discount. The agreed discount shown on your confirmation will be the discount prevailing at the time of reservation.

Cancelation of Reservation
Bookings can be cancelled by using your confirmation number and the link on the confirmatory email or by telephoning the restaurant directly.

Ensure you arrive in good time and bring a copy of your email booking confirmation showing the level of discount agreed.

Late attendance may result in the agreed discount being disallowed or your reservation being cancelled. Failure to turn up may result in you being charged a “no show” penalty. Action taken is totally at the discretion of the restaurant.

All details and descriptions have been supplied by the participating restaurants and are believed to be correct at the time of going to print. Harden's cannot accept any responsibility for any discrepancies, inaccuracies or misconceptions given or construed. Your contract is direct with the Restaurant and any queries or concerns that you may have in connection with your booking should, in the first instance, be addressed directly to the Restaurant. Harden's is happy to investigate any unresolved problems. However, it cannot be held responsible for the actions of the restaurant.

Personal Information
To use our service, you are required to register certain information, including your name, email address.

Your registration details and any personal information supplied by you to us will be used by us in accordance with these terms and, where applicable, the terms of any privacy policy provided by the Restaurant.

You will receive emails and/or text messages related to the confirmation of your reservation and your use of the Facility and we may use your personal information for that purpose. You may also receive from time to time, information and special offers provided by the us and the Restaurant unless you elected not to do so at the time of making your reservation. You will be able to unsubscribe from these emails at any time.

Similar to other commercial websites our Facility utilises standard technology called “cookies” and webserver logs to collect information about how our Facility is used and to improve our service. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent using the Facility and the website visited just before and just after your use of our Facility. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Availability of the service
Your access to the Facility is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. We therefore exclude any liability to you for any interruption or lack of availability of the service to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the service. You are also responsible for ensuring that all persons accessing the service through your internet connection and account details are aware of these user terms.

Intellectual Property
The materials and services provided for and depicted on the Harden's Sites are protected by copyright, trademark, patent and other intellectual property laws. All text, graphics, video, data or other content on the Harden's Sites (“Harden's Content”) is provided to you by Harden's for the sole purpose of using the system. You shall not copy, display, modify, create derivative works of, publish, or sell the Harden's Content or any information, software, or services provided by Harden's hereunder. The Harden's Content may be modified from time to time by Harden's in its sole discretion. Except as expressly set forth herein, no license is granted to you for any purpose, and any other use of the facility or the Harden's Content by you shall constitute a material breach of these Terms. Nothing in these terms shall affect any rights of Harden's or its licensors in the Facility of Harden's Content, and any associated patents, Trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No licence, right or interest in any trademarks of Harden's or any third party is granted under these Terms. Nothing in these terms shall affect any rights of Harden's or its licensors in the Facility of Harden's content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No license, right or interest in any trade marks of Harden's or any third party is granted under these terms.

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information we cannot ensure the security of your data transmitted to our Facility. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.

Our liability
Nothing in these user terms shall exclude our liability for death or personal injury arising through negligence or fraud. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Facility. To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Facility. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Facility.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:

  • The Facility and products provided by the restaurant and
  • The restaurant’s failure to supply such service or products, whether in whole or part.

To the maximum extent allowed by applicable law we expressly disclaim all warranties and conditions, expressed or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from your accessing (including any software or systems you use to accesss) our Facility, but not limited to, damage to any computer, software or system or portable devices you use to access the same.

Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of data or loss of any benefit arising out of your use or inability to use our services.

Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from or related to your use of the Facility. English law will apply to these user terms

Contact us
You may contact us on any issue detailed in these User Terms at

Thank you for using our service

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